At Lahari Silvers, every piece of jewellery is handcrafted with care. We aim to ensure a smooth shopping experience and complete transparency. Please read the policy below before placing an order.

1. Order Cancellation

• Orders cannot be cancelled once they have been shipped.
• Customised jewellery orders cannot be cancelled at any stage, as they are made on order. 

2. Product Characteristics Disclaimer

Our jewellery is handcrafted using semi-precious stones. Minor variations, marks, colour differences, or small irregularities are natural characteristics of hand-made jewellery and do not qualify as defects.

Each piece is unique — no two items are identical. 

3. Returns & Damage Reporting

We accept returns only if the product is delivered in a damaged or defective condition.

To report a damaged product:

• ·         Notify us on the same day of delivery.
• ·         Provide an unboxing video recorded from start to finish without breaks showing the outer package and inner contents.
• ·         Without an unboxing video, we reserve the right to decline a damage claim. 

4. Return Shipping for Damaged Items

• All items are quality-checked before dispatch.
• If damage is established:
• The customer may ship the item back to us at their own cost, or
• A return pickup can be arranged (pickup charges may apply depending on location)
• The damaged product must reach us within 3 days from the date you report the issue.
• Once the returned item is received and inspected, our team will proceed with the resolution. 

5. Resolution & Refunds

If the returned item is confirmed as damaged or defective: 

Priority order of resolution:

1.  Replacement of the same product, wherever possible
2.  If replacement is not possible, store credit of the full invoice amount
3.  Refunds are processed only when neither replacement nor store credit is possible

Refunds are credited to the original payment method within 7–14 working days.

6. Refund Exclusions

Refunds / returns are not applicable for: 

• Minor imperfections or colour variations arising from handcrafted production
• Damage caused after delivery due to mishandling, wear and tear, moisture, cosmetics, or impact
• Orders without same-day damage reporting
• Orders without a full unboxing video
• Customised jewellery (non-returnable and non-refundable under all circumstances)

7. Warranty

Handcrafted settings are covered under a 7-day manufacturing defect warranty (stone falling due to manufacturing error, weak prongs, loose lock etc.). 

This excludes damage caused by impact, bending, dropping, exposure to chemicals, or improper storage. 

8. Customer Support

For any assistance, contact us:

WhatsApp: +91 73970 44049

Our team is available to help with any genuine concerns, and we strive to ensure that every customer experience with Lahari Silvers is positive and fair.